Internet Issues at Stage 1 – State of copper in disrepair – outages 7-8 February 2017
Hi,
Ron Shepherd has reported numerous issues in Stage 1 recently:
“…Telephone/internet lines have been intermittently cutting out… A technician yesterday spent the whole day temporarily repairing some lines and told me that the majority of the underground cables were now beyond repair and the spare loops have been used. Apparently individual faults have little priority, and the only way Telstra will consider cable replacement is if entire neighbourhoods register a complaint….”
Ron supplied the image below, which shows 4 of 5 loops cut and inoperative is attached. This means that future faults cannot be repaired by accessing a spare loop.
Ron reported that Telstra had a team from Sydney here this AM at 0600, and have undertaken temporary repairs. The technicians reported that the cabling is too short now due to many years of ‘ring barking’. The fault number (CNI Sequence) is 6302535, which is apparently many years old and has not been resolved.
Following the advice we received from Telstra Countrywide last year:
“…anyone that complains about poor speeds or dropouts reports it to Telstra on 132200. The more reports (as tedious as it may seem) the more weight this will hold when it comes to getting further funding….”
It is requested that if individual are experiencing problems, please make the effort to contact their relevant Internet Provider direct (Telstra if they are a Telstra Customer on the above number) and register a fault if they are experiencing problems.
This is the copper that WILL be used for Fibre To The Node (FTTN). Faults will more than likely increase when FTTN is implemented, according to the experience from areas who have had nodes installed.
Talk to your neighbours either side of you, and encourage them to join the project’s Fibre To The Premises option. If they sign up, it will be cheaper for you. This is a great opportunity to have a positive outcome for the community. Please take advantage of this.
Thanks & Cheers
Steve Ulrich
Gleneagles Estate NBN Committee
I am in Stage 2 Gleneagles and have made many report faults over the past 4 months with Telstra. I am finding that phone support is useless as I try to explain the estate’s current situation with drop outs and slow speeds. Telstra always assumes it’s me and puts me through isolation tests which is frustrating. Telstra tech does not come to the house as the problems seem within the pits and not the home line.
I will still register complaints whenever problems arise but does not seem to achieve much. I have moved around a lot being from Brisbane, Whitsundays, Cairns and Tasmania with ADSL/NBN connections. This is the only place where I have experienced constant interruptions on the line, and the slowest speeds and worst dropouts I’ve had in any of these places, including on a rural block in the rainforest in FNQ.
Telstra had a team on Mount Vernon today replacing cable under the road between 2 sides of Souter Place. Apparently the original cable was broken.
I have found when talking to telstra that if you say you are about to put a complaint into the telecom ombudsman and need to be able to say you have made one last attempt to resolve thru Telstra (and I said I was going to get the neighbors to go to the media with me), you get put thru to ‘the front of house’. Front of house is the Australian complaints call centre and they don’t have to follow a script, know a lot more and can actually make things happen. I realise now my problem getting resolved was probably at some one else’s expense but it did work.